As Hotel Receptionist, you will need to be friendly, sales-driven and confident. You will take pride in your work and will ensure that each of our guests has the best experience possible.

This job is located in one of our hotels based in Clifton, Bristol.

Company perks:

• 20% company discounts in our restaurants and friends and family discounts in our hotels
• Free meal on shift
• Uniform provided
• Great development and fantastic opportunities for progression

Key information for the Hotel Receptionist job:

Contracted Hours:

• Full time, 39 hours per week worked to a rota that will include evening and weekend work (you will have one weekend in 3 off)
  

Shift times:

• Full time, 5 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)
  

Salary:

• Full time, package of £20,280 per annum plus bonuses
  

Overtime: Agreed overtime is paid at a rate of £11 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

About our ideal Hotel Receptionist:

You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

What you’ll be doing as Hotel Receptionist:

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests – no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out – taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties

Coronavirus considerations:

This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.

To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the link below. The closing date for applications is Friday 5th August, 2022.

The interview process:

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for an interview with the Hotels and Development Director. Candidates will need to demonstrate they have a legal right to work in the UK at the first round interview (showing a passport or ID card and/or Visa).

We reserve the right to close this role before the given deadline in the event a suitable candidate is found.

#LP