This role is a full time position (40 hours per week) based at Racks Bar and Kitchen with the workload being split between working for Racks Bar and Kitchen and for HowTheLightGetsIn festival.

The split will vary depending on the time of year – for example more time will be spent working on HowTheLightGetsIn in festival months and more for Racks Bar and Kitchen over the Christmas period.

The role will work to a rota and hours and days will vary depending on the need, including evening and weekend shifts.

This varied and fun role will suit someone who is looking to gain a wide range of experience in a fun and productive environment! 

Salary: £20,800 per annum

Contracted hours: 40 hours  

Location: Based at Racks Bar & Kitchen and on site during festivals

Key responsibilities:

Racks Bar & Kitchen:

• Support the Event Manager in the booking and planning of the venue’s events
• Responding to enquiries, conducting show arounds, organising pre-orders, taking payments and event planning.
• Answering the phone and competently dealing with customer queries
• Maintaining good relations with the Front of House team and ensuring all correct information regarding events is handed over to them and the relevant managers.
• Assisting the Events Manager in the smooth execution of all events on the day/night of their happening.
• Uphold all elements of customer care, courtesy and customer satisfaction are evident in every service situation.

HowTheLightGetsIn

• Assist in the recruitment of 120 volunteers for HTLGI Hay and London, via RegFox
• Assist in the recruitment of Steward Captains for HTLGI Hay and London
• Help plan shifts, rotas and training for all volunteers and the different volunteer teams
• Oversee the traffic management during build and pack down for the festival
• Coordinate and oversee the steward captaining and volunteers for the whole event weekend
• Issue all contracts for Traders
• Act as the point of contact for traders in advance, and during, the festival
• Manage the accreditation office on occasion at HowTheLightGetsIn
  

What we are looking for:

• Excellent organisation
• Good time management and the ability to prioritise tasks
• Good working knowledge of Microsoft office
• Excellent phone & email manner
• Front of house experience in festivals/ events
• A team player
• A people person
• A go-getter who is willing to get stuck in to the different elements of this role!

The role will require a stay away from home for the duration of the festivals: including the build and pack down. Accommodation for these periods will be provided.

Role directly reports to:

• Quarter Group Events Manager (Sophie Phillips)
• General Manager – Hospitality & Events (Jamie Atherton)
• Events Manager - Racks Bar & Kitchen (Kysha Hillaire)

Application process:

To apply for this role please send your CV and a brief cover letter saying why you'd like to be considered for the role by the closing date on 5th August 2022. Successful applicants will be contacted by Sophie Phillips for an informal chat in the first instance, followed by an interview with the events team.