Quarter is Bristol’s leading independent hospitality group. We have a number of hotels, restaurants and other units all based in Clifton, Bristol. Our IT team is currently based in London (where our sister company, TVF Media, is located) – they work remotely to solve issues in Bristol. Recent expansion, however, has made it clear that we need our own IT guru on site!

Key details:

• 40 hours per week – Monday - Friday
• Package of £22,000  – including on target earnings from bonuses
• Flexible hours – we are happy to consider 8am - 4pm, 9am - 5pm or 10am - 6pm
• Remote working – we envisage that this role will be working in the office the majority of the time with some flexibility to work from home on at least 1 day per week
• Located in Clifton, Bristol – the successful applicant must be happy travelling to London, on occasion, to meet with the rest of the IT team
• Part of the team that is responsible for resolving Helpdesk issues both in our Bristol and London office

Who are we looking for?

The successful candidate will have an outstanding educational background, with a minimum 2.1 from a top university. While a degree in computer science or a related subject would be advantageous, it is not essential; a genuine interest in and aptitude for IT is paramount. Previous experience in an IT-related role and knowledge of Linux is also desirable.

You will be an analytical problem solver and will have an interest and skill for both hardware and programming. You will have a friendly, confident attitude, and the customer service and communications skills to support people at all levels of the company, working both remotely and in the office. An ability to work calmly and efficiently under pressure and juggle multiple responsibilities is essential.

What can we offer you?

With a focus on innovation and operating at the cutting edge of technology, IT is key to Quarter and TVF’s success. Our team prefers to develop our own systems in-house rather than deploying commercial off-the-shelf packages, and are passionate about technology and providing high quality assistance. You can expect to learn a lot and be given a high levels of responsibility once fully trained.

As Helpdesk Advisor, you will provide excellent technical support to the company as the first point of contact for anyone experiencing IT issues. After a three-month training period, you will have developed an in-depth knowledge of our network and the systems we operate. The successful candidate will learn about every element of what it takes to build and run a bespoke IT infrastructure for an award-winning hospitality and media company.

Application process:

To apply for this role, please send your CV and cover letter via the ‘apply now’ link. The closing date for applications is Friday 4th February 2022. 

Successful applicants will be contacted by email in the first instance to arrange an informal chat with a member of the HR team. From here you will have a first round, Zoom, interview with the Hotels Director before having further interviews with members of the London team and the Head of IT.