We’re looking for a people-focused, organised, and driven Assistant Manager to join our leadership team at The Clifton Hotel, the largest hotel in our independent group, with 59 characterful bedrooms right in the heart of Clifton. Located on St Paul's Road, the Clifton Hotel combines period charm with first-class service - and we want someone who shares our passion for creating memorable guest experiences. 

The Clifton is part of Quarter, where we do things a little differently. We’re an independent hospitality group that’s been part of Bristol’s story for over 60 years - proudly local, team-focused and full of personality. You’ll work hard, learn loads, and be a key part of the leadership team as part of a collaborative, down-to-earth team that loves delivering great service (and having a bit of fun along the way).

Package & Benefits:

• £30,750 per year on-target package, inclusive of £27,250 basic salary plus the following:
  - £500 loyalty bonus (guaranteed)
          - £3,000 on-target performance bonus (achievable)
  
• Free staff meal on shift
• 20-50% off across our 4 restaurants + friends & family hotel discounts across our 4 Clifton-based hotels
• Discounts at local gyms, spas, salons, and more, including Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount
• Employee Assistance Programme (run by Hospitality Action) - 24/7 support, national discounts and other wellbeing advice
  50% off HowTheLightGetsIn festival tickets for you, your friends and family
• Cycle to work scheme
• 10% off First Bus tickets
• Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)
• Uniform provided
• Christmas off! The Clifton Hotel closes for just about a week over the festive period
• Clear development path and real progression across the Quarter Group

About the Hotel Assistant Manager role

This is a fantastic step-up for a Reception Supervisor, Head Receptionist, or existing Assistant Manager ready for more responsibility and real influence. You’ll lead and develop a small reception team, carry out reception shifts and manage day-to-day operations, and will play a key part in shaping the guest experience at the hotel.

• Full-time, 40 hrs per week. Shifts include earlies (7am–3pm), lates (2pm–10pm) and occasional day shifts (9am–5pm)
• Flexible rotas - written by you, in 3-week blocks
• Weekend & evening availability required
• As mentioned above, we have one fixed-term, maternity cover contract available (at the Washington Guesthouse) and one permanent contract available (at the Clifton Hotel).

Who We’re Looking For in a Hotel Assistant Manager:

• A confident and warm people-leader, able to inspire and develop your team
• Ideally, you'll have some previous hotel reception experience, perhaps at a supervisory level
• A great communicator and problem solver with natural customer service instincts and a willingness to get stuck in on the desk
• Calm under pressure, organised, and ready to lead from the front
  
• Business-aware - you’ll keep the team focused on both service and financial results

️ What You'll Do as Hotel Assistant Manager:

Working closely with Hotel Manager Judith, you'll be involved in the following:

• ​You will be the first line manager for our receptionists and night porters within the hotel - you will support and develop them through effective 1-2-1 meetings and the monthly team presentation to ensure that they are performing to the best of their capability
• ​You will be in charge of the general administration for the reception - this involves communication with guests, maintaining the hotel's ledger and ensuring admin errors are kept to a minimum
• You'll handle guest queries and (occasional) complaints with warmth and professionalism
• ​You will plan the rota to make the best use of your team
• ​You'll be leading the way with our customer service and will inspire your team to follow your example - ensuring that every guest has a great experience with us
• ​You'll assume control of the hotel in the absence of the Hotel Manager
• ​You'll be the driving force for all things revenue - ensuring your team are meeting their sales targets and achieving a great average room rate!
• ​You'll ensure that every new starter is on-boarded in the most professional way and ensure that their training remains on track
• You'll soon become very comfortable using a hotel PMS (we use Opera – but full training will be provided)
• ​When required, you'll jump in to assist with other departments such as housekeeping 

Application Process:

Are you the Clifton Hotel's next Assistant Manager? Apply with your CV and short cover letter by Friday 20th February 2026.

We may close this role early if the right candidate is found, so don't wait to apply! Successful applicants can expect the following:

Step 1 - We'll reach out to you by email to arrange an informal phone interview 
Step 2 - if successful at the phone interview, you'll attend a Zoom interview with a senior manager
Step 3 - If you've smashed steps 1 and 2, you'll come through to a final, in-person, interview with the Hotel Manager

Ready to make your mark at one of on of our fabulous boutique hotels? Apply now - we’d love to meet you.

#LP