We're looking for a confident, Member Experience Host / Community Host (part time) to help organise reception and meet and greet our valued members at Square Works.

Square Works offers the only high-end and fully serviced offices and co-working space within a private members’ club in Bristol. As the winner of the 2022 Bristol Property Awards 'best co-working space' award, this is a business that is going from strength to strength, with this exciting position providing the opportunity to be a part of it! 

This is more than just a working space - it is a community where our members enjoy an exciting programme of members' events, including networking, wellbeing, and social events on a regular basis (hello prosecco Thursdays!). It is a also a dog-friendly space, where every day is bring your pooch to work day! As a member of the Square Works team, you will play an active role in some of these events.

Our members thrive on the community atmosphere at Square Works – as one said:

“The staff are all amazing and are a real selling point. They have made it feel like a real community and nothing is ever too much trouble. They are all amazing!”

If this sounds like the sort of team you want to be a part of, read on!

Why should you be our Member Experience / Community Host?

• Fantastic, newly refurbished building to work in
• Great progression opportunities
• Free meal and tea/coffee on duty
• Weekends and Bank Holidays off (except in exceptional circumstances if there is a very rare weekend event!)
• Regular company social events with free food and drink and prizes awarded to individuals and teams of the quarter
• Secure bike storage
• Cycle to work scheme
• Pension scheme
• 20% discount in Quarter restaurants
• Friends and family discount in Quarter hotels (Square Works is part of Quarter, an independent network of hospitality businesses in Clifton!)
  

Details of the Member Experience / Community Host role:

• Welcoming visitors and members – developing relationships that reflect the Square Works vision
• Complete on-boarding process (we use Nexudus) for all new members, ensuring they have everything they need to get started as soon as possible
  
• Use the member’s portal to ensure that all member’s enquiries are handled quickly and efficiently
• Responding to phone/email enquiries on reception by referring them to the right person (Head of Community, Facilities and Operations Manager or Community Lead)
• Maintain accurate and timely administration records of work tasks on front of house daily reports and weekly meetings, to ensure all information is handed over correctly and followed up efficiently
• Assist with the set up and management of any members' events
• Assisting with operational and administrative tasks
• Handle any complaints effectively and in line with the Square Works guidelines
• Be confident and knowledgeable about Square Works to enable you to carry out viewings

Hours of work & salary:

• Part time, 20 hours per week
• You will work to a fixed pattern (usually 3pm – 7pm) between Monday and Friday
• Package of £13,000 (based on 20 hours per week), comprising a basic salary of £12,000 plus £1000 in on-target bonuses

Who is our ideal Member Experience / Community Host?

You will excel at customer service; have a ‘nothing is too much trouble’ attitude, a positive nature and an unflappable temperament. You will be a confident communicator and be a fantastic advocate for the Square Works brand and values.

You’ll be extremely organised and able to handle the administrative side of the role whilst coping with any interruptions that may occur if members have questions. You will also show exceptional attention to detail, be trustworthy and have a great sense of humour!

The next steps:

If you think you are this person, please send your CV and a brief covering letter, letting us know why you are the person for us, via the ‘apply now’ link. The closing date for applications is Friday 5th July 2024.

Applicants who are successfully shortlisted will be invited to a first-round telephone interview with a member of the HR team. Success at that stage would lead to a final round in-person interview with the management team at Square Works.