Quarter is looking for a friendly, customer-focused and confident Assistant Front Office Manager to join the team at Quarter Short Lets.

Based at our friendly head office building in Clifton, Quarter Short Lets is a thriving part of our group here at Quarter and is comprised of two brands: Clifton Short Lets and Host360. The Clifton Short Lets department runs short-term letting in our shared houses in Clifton, and Host360 manages bookings and housekeeping for short-term holiday and corporate lets across Bristol.

This is a varied and dynamic role that is guaranteed to be rewarding and enjoyable! This rare opportunity to join the team at junior management level would be a great opportunity for someone who has had some experience working in a customer-facing setting, whether that's another property management company or other hospitality-related experience, backed up ideally by strong admin and organisation skills. Whether you have managed a team before or feel ready to step up to that level of responsibility, we'd love to hear from you!

Key details of the Assistant Manager role with Quarter Short Lets:

• Full time (40 hours per week) - while the typical schedule for this position will be Monday-Friday, some willingness to work weekends on the rare occasion that support is needed would be appreciated
• Salary: An on-target package of £29,000 per annum, comprising a basic salary of £26,000 and £3000 in on-target bonuses.
• Based at our head office in Clifton, Bristol - remote working is permitted on occasion once training is complete
  
• Duty manager support on a maximum of two weekends per month (lieu time is accrued)
• Management of the Front Office team - ensuring that they are firing on all cylinders and that guest experience is great at all times

Why work for Quarter Short Lets Assistant Manager?

This role would suit anyone looking to take their first steps in managing a team, or to build on any supervisory skills already gained in your current or previous roles. Whilst the scope of the role is mainly managing a front office team, you will be a key member of the department management team and will have a voice at a higher level. This is a role where you will find yourself learning every day and honing your people and business management skills.

Company perks:

• Great development and fantastic opportunities for progression
• Quarter Staff discount - this will give you a 20%-50% discount in all our restaurants and entitle you to fantastic friends and family rates within Quarter hotel units
• Fun but productive working environment with a strong training ethic
• Competitive Gym membership at Anytime Fitness on the Clifton Triangle and other local discounts including hairdressers
• Regular company socials  - every 3 months Quarter holds a party for our staff to say thank you (with free food and a few free drinks!)
• Cycle to work scheme
• Pension contribution

What will you be doing as Assistant Manage for Quarter Short Lets:

• Leading the way with our customer service and inspiring your team to follow your example - ensuring that every guest has a great experience with us
• You'll be the driving force for all things revenue - ensuring your team are meeting their sales targets and achieving a great average room rate!
• Assuming control of Quarter short Lets in the absence of the manager
• Compiling weekly KPIs and banking by agreed deadlines
• Ensuring that every new starter is on-boarded in the most professional way and keeping their training on track
• Taking charge of the general administration for the front office - this involves all communication with guests, maintaining the ledger and ensuring admin errors are kept to a minimum
• Planning the rota to make the best use of your team

Who are we looking for?

• A friendly and confident individual, passionate about providing fantastic customer service to our guests and tenants
• A natural leader - able to get your team on side and performing well at all times!
• A proactive self starter with a business mind that you will use to ensure yourself and the team are focussed on the right objectives to ensure success
• Above all, you'll be an adaptable team player - in this department (as with many in our company!), every day is different - you will thrive in this kind of environment!

The application process:

To apply for this role, please send your CV and covering letter via the apply now link. The closing date for applications is Friday 29th November 2024.

The interview process will involve a first round telephone interview with a member of the HR team. Applicants who are successful at this stage will then be invited in to a short first round interview held remotely via Zoom, followed by an eventual final round, in person interview at our premises in Clifton, Bristol. 

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